A majority of charity workers in Wales are quitting their jobs due to toxic workplace cultures and poor leadership, according to a survey by Charity Job Finder, a leading recruitment platform for the third sector.
The survey, which polled more than 300 employees, found that 62% left their roles due to workplace toxicity, while 14% cited poor management and 10% pointed to low pay and lack of benefits. Many respondents described their work environments as stressful, chaotic, and emotionally draining, often due to excessive workloads and unrealistic demands
Concerns over leadership were widespread, with just 1% of employees rating their management as excellent, while more than half said leadership was mediocre. Burnout was a persistent issue, with 70% reporting frequent or constant stress, and none saying they “never” felt stressed at work.
The findings suggest growing dissatisfaction within the charity sector, where employees report feeling undervalued and overworked. Many cited governance failures, bullying, and limited career growth as key factors pushing them to leave. Greater leadership accountability and better training opportunities could have convinced some to stay, according to 41% and 20% of respondents, respectively.
Bev Garside, senior partner at Charity Job Finder, said the results highlighted the need for urgent reform.
“This should serve as a wake-up call. Employees want stronger leadership, clearer career progression, and fairer workplaces. But we must also recognise that many managers are struggling with limited resources, little support, and few opportunities for professional development. Without investment in leadership training and mentoring, even the most dedicated leaders will struggle to create the positive workplaces needed to retain staff,” Garside said.
The charity sector, which relies heavily on skilled professionals to support vulnerable communities, is now under pressure to address these systemic workplace issues or risk further talent losses.
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